Man with Van Brent Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Brent provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company requesting or using our services.

1.2 We, us and our mean Man with Van Brent and any contractors engaged to perform the services.

1.3 Services means any removal, collection, delivery, loading, unloading, packing, unpacking, storage, or related services provided by us.

1.4 Goods means all items, belongings, furniture, personal effects, equipment and any other property moved, transported, stored or otherwise handled by us on behalf of the Client.

1.5 Quote or quotation means the price estimate provided by us for the services, based on the information supplied by the Client.

1.6 Working day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

2.1 We provide man and van removal services, including local household moves, flat moves, student moves, office moves, item collections and deliveries, as well as related loading and unloading services.

2.2 The exact scope of the services to be provided will be set out or confirmed in your booking confirmation, based on the information you provide at the time of booking.

2.3 Unless expressly agreed in writing, our services do not include the disconnection or reconnection of appliances, dismantling or reassembly of furniture, or the carrying out of any electrical, plumbing, carpentry or other specialist work.

2.4 We reserve the right to use suitable sub-contractors to perform all or part of the services. In such cases, we remain responsible for the proper delivery of the services under these Terms and Conditions.

3. Booking Process

3.1 Bookings may be made by the Client by telephone, online form, or other method accepted by us from time to time.

3.2 When requesting a quote, the Client must provide accurate and complete information, including but not limited to:

(a) Full collection and delivery addresses
(b) Details of property access, such as floor level, lifts, parking restrictions, and distance from parking to door
(c) A clear description or list of the goods to be moved, including approximate volume and any bulky, fragile or high-value items
(d) Any special handling requirements or timing restrictions.

3.3 Any quote we provide is based on the information supplied by the Client and is subject to revision if that information is inaccurate, incomplete or changes before or during the move.

3.4 A booking is only confirmed when we have accepted your request and you have accepted our quote, including any applicable deposit or pre-payment requirements that we notify to you.

3.5 We may decline a booking at our discretion, including where we consider the work unsafe, impractical, or outside our normal service scope.

4. Pricing and Quotations

4.1 Prices may be given as a fixed quote or as an hourly rate, as specified at the time of booking.

4.2 Fixed quotes are provided on the assumption that:

(a) The information provided by the Client is accurate and complete
(b) Access is reasonable and as described
(c) There are no unexpected delays beyond our control, such as waiting for keys or documentation
(d) The job can be carried out in a single continuous visit.

4.3 Where services are provided on an hourly basis, the chargeable time starts when our vehicle and team arrive at the collection address at the agreed time and ends when unloading at the final destination is completed, subject to any minimum charge that we may have specified.

4.4 We may apply additional charges in the following circumstances:

(a) Delays in access at collection or delivery beyond our control
(b) Additional items or services not originally agreed
(c) Extra floors, long carrying distances, or poor access not previously disclosed
(d) Waiting time caused by issues such as keys not being available, paperwork delays or parking difficulties
(e) Work undertaken outside normal working hours at the Client's request.

4.5 All prices are given in pounds sterling and may be subject to applicable taxes or surcharges, which will be notified to you where relevant.

5. Payments

5.1 We may require full or partial payment in advance, or a deposit, as a condition of confirming your booking. Details will be provided at the time of booking.

5.2 Unless otherwise agreed in writing, payment of all sums due must be made on or before completion of the services on the day of the move.

5.3 Payment methods accepted will be explained at the time of booking and may include card payment, bank transfer or other commonly used methods. We do not accept payment by cheque unless agreed in advance.

5.4 Where payment is not made when due, we reserve the right to:

(a) Suspend or withhold delivery of the goods until payment is received
(b) Charge reasonable administration and late payment fees
(c) Take reasonable steps to recover any outstanding amounts, including using debt recovery services.

5.5 If we are required to store your goods due to non-payment, storage and additional handling charges will apply and must be paid before goods are released.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 Where you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking at our discretion.

6.3 Where you cancel within 72 hours of the scheduled start time, we may retain part or all of any deposit, or charge a cancellation fee, to cover our reasonable costs and loss of business.

6.4 If you significantly amend your booking by changing the date, time, addresses, volume of goods or nature of services required, we reserve the right to revise the quote and apply new terms, including different charges and deposit requirements.

6.5 In the unlikely event that we need to cancel or reschedule your booking due to circumstances beyond our reasonable control, such as severe weather, accident, vehicle breakdown or illness, we will notify you as soon as possible and offer to rearrange the service. Our liability will be limited to the return of any deposit or pre-payment already made if we are unable to provide the service.

7. Client Responsibilities

7.1 The Client is responsible for:

(a) Ensuring that all goods are properly packed, protected and ready for transport, unless packing services have been agreed
(b) Ensuring that access is available at the collection and delivery addresses, including arranging any necessary parking, permits or permissions
(c) Supervising the move or appointing a representative to do so
(d) Checking that nothing has been left behind at the collection address
(e) Ensuring that all goods to be moved are owned by the Client or that the Client has the authority of the owner to move them.

7.2 The Client must not request us to move or handle any items that are hazardous, illegal, perishable, explosive, flammable, or otherwise unsuitable for transport, including gas cylinders, fuel containers, firearms, drugs or live animals.

7.3 The Client is responsible for securing any valuables, such as jewellery, important documents, cash, and portable electronic devices. We recommend that such items are transported personally by the Client.

8. Our Responsibilities

8.1 We will exercise reasonable care and skill in providing the services and handling your goods.

8.2 We will make reasonable efforts to arrive at the agreed time; however, timing is not guaranteed and may be affected by traffic, road conditions or other circumstances beyond our control. We will keep you informed of any significant delays.

8.3 We will handle and transport goods in a manner that is appropriate for the nature of the items and the information provided by the Client.

9. Liability and Limitations

9.1 Our liability for loss of or damage to goods is limited and is subject to the exclusions and limitations set out in this clause.

9.2 We will not be liable for:

(a) Loss or damage arising from wear and tear, inherent defects, or pre-existing damage
(b) Loss or damage to items that were not properly packed or protected by the Client, unless we have provided packing services
(c) Loss of or damage to valuables, including but not limited to cash, jewellery, watches, documents, data, or collections, unless specifically declared and agreed in writing in advance
(d) Indirect or consequential loss, such as loss of profit, loss of use, emotional distress, or loss of opportunity
(e) Any loss or damage arising from circumstances beyond our reasonable control, including weather, traffic, road closures, or acts of third parties.

9.3 If any goods are lost or damaged due to our negligence, our liability will be limited to the lower of:

(a) The reasonable cost of repair or replacement of the affected item, taking into account age, condition and depreciation; or
(b) A reasonable overall limit for the consignment, as may be specified in our insurance or in writing to you.

9.4 The Client must inspect the goods as soon as reasonably possible after completion of the services. Any apparent loss or damage must be reported to us within a reasonable time. Failure to notify us may affect our ability to investigate and may limit any compensation.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Property Damage

10.1 We will take reasonable care to avoid damage to property, walls, floors and fixtures when moving goods.

10.2 The Client is responsible for protecting floors, walls and fixtures if additional protection is required. We accept no liability for cosmetic damage to decoration or surfaces resulting from the normal movement of large or awkward items through tight spaces.

10.3 Where damage to property occurs as a direct result of our negligence, our liability will be limited to the reasonable cost of repair, subject to an overall limit and any contributory negligence of the Client.

11. Waste Regulations and Disposal

11.1 We are required to comply with applicable waste and environmental regulations when handling and disposing of any waste materials.

11.2 We do not operate as a general waste disposal company. Any removal and disposal of unwanted items must be agreed in advance and may be subject to additional charges.

11.3 We will not remove or dispose of hazardous, clinical or prohibited waste, including but not limited to chemicals, asbestos, gas bottles, oils, paints, or electrical items requiring specialist disposal, unless explicitly agreed and legally compliant arrangements are in place.

11.4 Where we agree to remove waste or unwanted items, the Client confirms that they have the right to dispose of those items and that they do not contain hazardous or prohibited materials.

11.5 Any fly-tipping or unlawful disposal is strictly prohibited. We will only dispose of waste at authorised facilities, and any relevant disposal charges will be included in our fees.

12. Delays and Events Beyond Our Control

12.1 We will not be liable for any failure to perform, or delay in performance of, any of our obligations caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, strikes, public events, or acts of government.

12.2 If such an event occurs, we will inform you as soon as reasonably possible and take steps to minimise the impact. Where necessary, we may rearrange the timing of the services.

13. Insurance

13.1 We maintain appropriate liability cover in connection with the services we provide, subject to policy terms, conditions and exclusions.

13.2 It is the Client's responsibility to ensure that any additional insurance cover required for their goods or property is in place, particularly for high-value items or where the limits of our liability may be insufficient.

14. Complaints

14.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can seek to resolve the issue.

14.2 We will use reasonable efforts to investigate any complaint and, where appropriate, offer a remedy in line with these Terms and Conditions and our legal obligations.

15. Privacy and Data

15.1 We will collect and use personal information from you only for the purposes of administering bookings, providing services, taking payment, and meeting legal obligations.

15.2 We will handle your personal data in a manner that is consistent with applicable data protection laws.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 Any waiver of a breach of these Terms and Conditions must be in writing and shall not be considered a waiver of any subsequent breach.

17.3 These Terms and Conditions constitute the entire agreement between the Client and us in relation to the provision of services and supersede any prior discussions, correspondence or understandings.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.