Man with Van Brent Privacy Policy

This Privacy Policy explains how Man with Van Brent collects, uses, stores, and protects personal data in connection with our moving and transport services. It applies to all Man with Van Brent customers and prospective customers in our service area, as well as visitors who contact us regarding our services.

Man with Van Brent is committed to complying with the UK General Data Protection Regulation and relevant data protection laws. We process personal data lawfully, fairly, and transparently, and only for specified, explicit, and legitimate purposes.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. This may include:

Identification and contact details, such as name, address, pickup and delivery addresses, and general location information related to your move or transport request.

Communication details, such as information you provide when you contact us by phone, through online forms, or by other means, including the content of messages and any notes relating to your booking or enquiry.

Service and booking details, such as the date and time of your move, details of the items to be moved, access information for properties, special instructions, and records of services provided.

Payment-related information, such as the amount paid, payment method, and transaction details. We do not store full payment card numbers or security codes when payments are processed through secure payment providers.

Technical information, such as basic device and browser information and general usage information if you interact with our website or online forms, to help us understand how our services are used and to improve performance and security.

Lawful Basis for Processing Your Data

We rely on one or more of the following lawful bases to process your personal data:

Contract: We process personal data when it is necessary to enter into or perform a contract with you, including arranging, managing, and completing your booking, handling payments, and providing customer support.

Legitimate interests: We may process personal data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include improving our services, managing our business operations, keeping appropriate records, and protecting against fraud or misuse.

Legal obligation: We may process personal data where necessary to comply with legal or regulatory requirements, such as accounting, tax, or insurance obligations, or to respond to lawful requests from authorities.

Consent: In limited cases, we may rely on your consent to process personal data, for example for certain types of optional communications. Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including responding to enquiries, providing quotations, arranging and carrying out moves, and handling any follow-up queries or issues.

To communicate with you about your booking, including confirmations, reminders, updates, and service-related messages.

To manage payments, invoicing, and accounting, and to keep accurate business and financial records.

To improve our services and operations, including training, quality control, service development, and analysis of how our services are used.

To maintain the security and integrity of our services and to help prevent fraud, misuse, or other unlawful activity.

To comply with applicable laws and regulations and to respond to lawful requests from authorities where required.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, and in accordance with legal, regulatory, and accounting requirements.

In general, we retain customer records and booking information for a period that allows us to manage our relationship with you, respond to queries or complaints, demonstrate that we have fulfilled our obligations, and meet our legal and tax obligations.

Where personal data is no longer required for these purposes, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Data Processors and Third Parties

We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors may only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.

Such processors may include providers of payment processing services who facilitate secure transactions, providers of booking or scheduling systems, hosting and IT service providers who support our website and data storage, document and communications providers, and professional advisers such as accountants or auditors where necessary.

We may also share personal data where required by law, for example with law enforcement or regulatory authorities, or in connection with legal proceedings, to protect our rights or the rights of others.

We do not sell your personal data to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your data.

Access to personal data is limited to those members of our team and authorised processors who need it in order to perform their duties, and they are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions. Your rights include the following:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how it is used.

Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that your personal data be deleted, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may have the right to request that the processing of your personal data be restricted in certain situations, such as while we verify the accuracy of data or consider an objection you have raised.

Right to data portability: In certain cases, you may have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format and to request that it be transmitted to another controller where technically feasible.

Right to object: You have the right to object, on grounds relating to your particular situation, to certain types of processing based on legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

Exercising Your Rights and Contact

If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details made available through our usual communication channels.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be made available through our usual customer communication channels or on our website. The updated version will apply from the date it is made available.

By using Man with Van Brent services after any changes take effect, you acknowledge that you have read and understood the updated Privacy Policy.